At 7days Adventure, we understand that plans can change unexpectedly. We strive to accommodate our valued guests to the best of our abilities while maintaining a fair cancellation policy. Please take note of our cancellation policy regarding our tour packages:
- Cancellation by the Guest:
* Cancellations made more than 30 days prior to the tour start date: We offer a full refund of the tour package price, minus any non-refundable fees incurred.
* Cancellations made between 15 and 30 days prior to the tour start date: We will refund 50% of the tour package price, minus any non-refundable fees incurred.
* Cancellations made less than 15 days prior to the tour start date: Unfortunately, we are unable to provide a refund. However, we may offer the option to reschedule the tour based on availability. - Cancellation by 7days Adventure:
* In the unlikely event that we need to cancel a tour package due to unforeseen circumstances or insufficient bookings, we will provide a full refund of the tour package price or offer an alternative tour of equal value. - No Shows and Late Arrivals:
* No shows or late arrivals will be considered as a cancellation, and no refund or rescheduling options will be provided. - Changes to Itinerary:
* If you wish to make changes to your confirmed tour package, we will do our best to accommodate your request. Any changes are subject to availability and may incur additional charges. - Weather and Safety:
* In cases where tours need to be canceled or modified due to adverse weather conditions or safety concerns, we will work with you to find the best possible alternative or provide a refund, depending on the situation.
Note: Some of our tour packages may have specific cancellation policies that differ from the general policy outlined above. Please refer to the specific terms and conditions provided during the booking process or contact our team for clarification.
We strongly recommend that guests obtain comprehensive travel insurance to protect themselves against unexpected circumstances that may result in cancellation or changes to their travel plans.
If you have any questions or need further clarification regarding our cancellation policy, please don’t hesitate to contact us. We’re here to assist you and ensure your journey with 7days Adventure is as smooth and enjoyable as possible.